How to describe Lync voice?

Recently I’ve been thinking quite a lot about how Lync can function as a PBX replacement. It’s clear that Microsoft have put a lot of time and effort into making sure that Lync can function “stand alone” as the sole voice solution in an enterprise, but is it really a true PBX replacement? There are undoubtedly situations where Lync will more than meet a businesses requirements and then others where it would fall significantly short (without lots of custom development). Anyway I wanted to just share something that I have previously written for work (as part of case study for my employer – Waterstons)

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