Dec 26, 2011

Posted by in Tech Tips | 2 Comments

Overview of Lync Mobile for iPhone

Just over a week after the official Microsoft clients came out for WP7 and Android the iPhone client was released. It ‘s taken me a while to get my hands on an iPhone but here are some screenshots of the iPhone client & some shots of the unique iOS features.

If your interested in how to deploy Lync mobile (it needs some extra see stuff) I’ve done a set of posts over here

Launching and Signing in



The sign-in process is very straightforward, you might need to specify your username before you are able to connect. One thing to watch is on all the other Lync clients I entered my username as “domain\username” but this caused Lync to lock out my domain account when it was trying to connect to Exchange. you can see in the last screenshot the message about it being unable to connected to the Exchange Web Server. After unlocking my account I changed my username to the format “username@domain.fqdn” and everything was happy.

First Run



Setup and configure your mobile number & call forwarding if you are an Enterprise Voice user.

Main screens


You can see Lync is pretty insistent at pointing out when you haven’t configured call forwarding… It will also let your browse your iPhone contacts as well as your Lync contact list.

If you click next to a group you get a separate screen where you can mass-IM or Email the contacts in that group.


Main status page with Status options and the current conversations


From the meetings screen you can see either all upcoming appointments or filter them to just show any “online meetings” that the client has detected Lync joining information in.

Options Screens


There are quite a lot of options to configure including the ability to specify separate credentials for Exchange connectivity, or for any HTTP proxy if needed. One thing to be careful of is when your password changes, make sure to update your Exchange details if you have manually entered them. the iPhone is bad enough as it is about locking out accounts without giving it a helping hand…



One feature that seems to be unique to the iPhone is “Send Location” where the phone will use it’s GPS to get a map position on Bing Maps & then send the map URL to the other party.

Calling works the same as all of the other mobile clients – Lync dials your mobile, then the remote party & joins the calls. If you have any issues with calls not being able to dial the client will offer to fall back to dialling via the mobile.

Notifications & Background


The notification engine hooks in with the built in iOS notification system with alerts being stored in the top “tray” & the number of missed conversations on the app icon.

  1. Chau Tran says:

    Hi Ben,

    Great article and has helped me tremendously with setup my environment. I was just wondering if you have come across this particular issue:

    1. Everything is setup and working OK as edescribed above.
    2. AD account password needs changing say every 30 days accroding to GPO.
    3. Lync 2010 client on PC works fine after password change as the Lync 2010 client looks for the Lync certificate and looks up for the user in AD etc. so this is not an issue.
    4. We do have an issue however with the Lync client on user’s iPhone 4. After a few hours (not sure the exact time period) of the password change the mobile client keeps prompting for username and password, even the username and correct password details are entered it stills say incorrect and then the AD account is then locked out.

    You come across this issue?

  2. Hi, Sounds like the Exchange integration part of Lync for iPhone. Did you have to specify seperate Exchange credentials to get it to connect without the “exchange integration error” showing?

    If so make sure you change hte password in both places in teh client otherwise it will continue sending the wrong password to Exchange.

    Let me know if that helps?


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