Notes taken from the Ignite session –
Call quality management for Skype for Business and Microsoft Teams

Presented by William Looney and Troy Funk

Key takeaways

  • Microsoft provide “top down” and “bottom up” tooling for checking call quality
  • Teams data will be included from October into the existing tools
  • (From previous session SfB 2019 server will push analytics online for “single view” on your users)
  • Network Assessment Tool is being updated to also include port checking functionality

Session summary

Intro

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  • Call quality management should to be proactive as well as reactive
    • Proactive – trending & analysis
    • Reactive – “I had a bad call”

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  • Call quality tooling from MS comes in three formats
    • Call Analytics
    • Call Quality Dashboard
    • Network Assessment Tool

Call Analytics

  • “Bottom up” view on the data
  • For diagnosing issues with specific users or call
  • For reactive support / helpdesk
  • Can be up to 15 minute delay on the data

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  • Permissions by Group membership
    • Tier 1 – obfuscated data, no names or numbers (other than searched user)
    • Tier 2 – All call information
    • Admin – can modify building data etc..
  • End of October Teams data will be available in call analytics, full data by end of year

Call Quality Dashboard

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  • 7 months of data
  • CQD now has a product filter to show either Skype or Teams data

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CQD training information will be available on http://aka.ms/MyAdvisor (previously part of SOF)

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Network Assessment

  • The tool is being updated to support port testing too

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If you are using Network Assessment don’t forget to take a look at my Network Assessment Plus diagnostics enhancements