Notes taken from the Ignite session –
Call quality management for Skype for Business and Microsoft Teams
Presented by William Looney and Troy Funk
Key takeaways
- Microsoft provide “top down” and “bottom up” tooling for checking call quality
- Teams data will be included from October into the existing tools
- (From previous session SfB 2019 server will push analytics online for “single view” on your users)
- Network Assessment Tool is being updated to also include port checking functionality
Session summary
Intro
- Call quality management should to be proactive as well as reactive
- Proactive – trending & analysis
- Reactive – “I had a bad call”
- Call quality tooling from MS comes in three formats
- Call Analytics
- Call Quality Dashboard
- Network Assessment Tool
Call Analytics
- “Bottom up” view on the data
- For diagnosing issues with specific users or call
- For reactive support / helpdesk
- Can be up to 15 minute delay on the data
- Permissions by Group membership
- Tier 1 – obfuscated data, no names or numbers (other than searched user)
- Tier 2 – All call information
- Admin – can modify building data etc..
- End of October Teams data will be available in call analytics, full data by end of year
Call Quality Dashboard
- 7 months of data
- CQD now has a product filter to show either Skype or Teams data
CQD training information will be available on http://aka.ms/MyAdvisor (previously part of SOF)
Network Assessment
- The tool is being updated to support port testing too
If you are using Network Assessment don’t forget to take a look at my Network Assessment Plus diagnostics enhancements