Author: Ben Lee

Busy on Busy in Microsoft Teams

What is Busy on Busy in Microsoft Teams? Busy on Busy (sometimes written as busy-on-busy) is the name given to the feature in Microsoft Teams, where second incoming calls can be automatically rejected when a user is already in a...

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Reactions in Microsoft Teams

In Microsoft Teams, a reaction is a way for users to respond quickly to a message with an emoji. This allows users to express their emotions or thoughts about a specific message without having to type out a response. Here we look at reactions and how to choose custom ones.

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Teams Phone – What’s in a name?

Microsoft has got a bit of a track record with some dodgy naming conventions in the past, and while overall, they seem to have got things pretty right with Teams there has long been a bit of a grey area around what term you...

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Office 365 for IT Pros book
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Sybex MCA Teams Administrator Study Guide